Three mobile network seems to want to ‘kill off’ my sick dad

The company insists the only way to transfer account ownership from him to me is to say he is ‘deceased’

My father set up my mobile account with Three when I was a teenager. I’m now 32. He has been diagnosed with cancer, which prompted a review of the family finances.

We realised that he is the owner of the account, even though the bills are in my name, but Three says it can’t process a change of ownership.