Passengers left with no compensation after Stansted and Heathrow flight delays

Airports say they were not responsible for incidents that led to passengers being out of pocket or ending trip

In September we arrived at Stansted airport to find that a fire within a departure lounge had closed the terminal.

We had to wait outside in the chilly small hours for nearly two hours. It was another hour before security opened in the terminal, by which time our flight had departed empty to maintain the airline’s schedules. We were rebooked for the following day.