Our charity could have lost thousands due to Thames Water delay

It took a year and a half after we paid for installation for the company to connect our refurbished property

I work for a charity providing affordable sheltered housing for older people. In January 2024, we began refurbishing a building that was bequeathed to us.

We paid Thames Water to connect a water supply in February 2024. It wasn’t until November that it informed us that it would need permission from Transport for London (TfL) to close part of the road.