I can’t use my new credit card because Lloyds thinks I’m my twin sister

A reader discovered her name did not exist in the system after attempting to register a much-needed card online

I applied for a Lloyds Bank credit card, which duly arrived with my name on it. When I attempted to register it online, I discovered that my name did not exist in the system.

Bank staff could only locate a profile associated with my twin sister, who has never had a Lloyds account. She has since been emailed about my card.