After my car was damaged in a Tesco car wash it has washed its hands of my complaint

The tail spoiler and brake light were ripped off needing £750 repair, but it claims there was no fault with the machine

The tail spoiler and brake light of my car were ripped off in an automated car wash which I use regularly at my local Tesco superstore. Staff there commented on the frequency with which cars are damaged. The repair cost has been estimated at £750, but Tesco is refusing to accept liability. It cites a maintenance report, prepared by the company it contracts to provide and maintain the car washes, which apparently found no fault. It refused to let me see the report because of “company policy”.

JM, Dumfries & Galloway